Cookie Policy

Who We Are

Rich Palms Casino is owned and operated by Alistair Solutions N.V., a company incorporated under the laws of Curaçao (Registration No. 155702), licensed by the Curacao Gaming Authority under Licence No. 365/JAZ. Our website is accessible at https://rich-palms-casino-australia.com and we serve players across Australia who wish to access our online gaming platform, pokies, table games, live dealer titles, and associated services.

This Cookie Policy explains what cookies are, how we use them on our website, and what options you have when it comes to managing them. It applies to all visitors and registered players who access our website from Australia.

What Cookies Are

Cookies are small text files that a website places on your device, whether that is a desktop, laptop, tablet, or mobile phone, when you visit or interact with a site. They are widely used across the internet to make websites function properly, remember your preferences, and provide information to site operators about how their pages are being used.

Cookies do not carry viruses or install software on your device. They contain a unique identifier that allows a web server to recognise your browser and retrieve certain information about your past activity on the site. Some cookies are removed from your device automatically when you close your browser (session cookies), while others remain on your device until they expire or you delete them manually (persistent cookies).

Cookies can be set directly by our website (first-party cookies) or by third-party services we have integrated into our platform, such as analytics or payment processing tools (third-party cookies).

Why We Use Cookies

Rich Palms Casino uses cookies for a number of purposes that are essential to operating a safe, compliant, and enjoyable gaming environment:

To keep you logged in and protect your account. When you sign in to your player account, session cookies help maintain your authentication so you do not have to re-enter your credentials every time you navigate between pages. These cookies also support fraud detection and security monitoring, which are obligations we hold under responsible gambling and anti-money laundering frameworks applicable to our licence conditions.

To remember your settings and preferences. If you have selected preferred language settings, adjusted display options, or accepted our terms during a session, cookies allow us to retain those preferences so your experience remains consistent.

To ensure our website functions correctly. Certain cookies are technically necessary for the website to load and operate as intended. Without them, services such as account management, banking pages, bonus activation, and game loading may not work properly.

To understand how players use our website. We use analytics cookies to collect aggregated information about which pages are visited most often, how long people spend on certain sections, and where visitors navigate after landing on a particular page. This helps us improve the quality and usability of our platform over time. This data does not identify you personally.

To deliver relevant promotions and offers. Rich Palms Casino offers a range of bonuses, including our welcome package and ongoing cashback promotions. Cookies help us understand which promotional content players engage with so we can tailor our communications more appropriately. Where we use cookies for this purpose, we do so in line with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

To support responsible gambling measures. We take our responsible gambling obligations seriously. Cookies assist us in tracking certain patterns of play within your session and in surfacing our responsible gambling tools at appropriate times. This is part of our commitment to providing a safe gaming environment.

Types of Cookies We Use

Strictly necessary cookies are required for the website to function. These include cookies that manage your login session, protect against cross-site request forgery, and enable secure connections via HTTPS encryption. You cannot opt out of these cookies while continuing to use the website.

Functional cookies remember choices you make to improve your experience. These may include your currency preference (AUD), preferred game categories, or whether you have already dismissed certain notifications.

Analytics cookies collect information about how you use our site. We use services such as Google Analytics to help us understand traffic patterns and improve our content. This data is aggregated and anonymised where possible. The analytics providers we use may set their own cookies on your device; please refer to the relevant provider’s privacy documentation for more information.

Performance cookies help us assess the technical performance of our platform, including page load times and error reporting. These cookies do not collect information that can be used to identify you.

Marketing and tracking cookies may be used to monitor traffic that arrives at our website from affiliate or referral sources. These cookies help us understand which channels bring players to our platform. Rich Palms Casino works with referral partners, and these cookies allow us to track conversions fairly between partners and the casino. You have the right to opt out of non-essential marketing cookies.

Third-Party Cookies

Some cookies on our website are placed by third-party providers whose services we integrate. These may include:

Google Analytics (Google LLC): used to collect anonymised data about site traffic and user behaviour. Google may process data in accordance with its own privacy policy. You can learn more and opt out at https://tools.google.com/dlpage/gaoptout.

Payment processors: when you access our banking pages to make deposits or withdrawals using methods such as Visa, Mastercard, Bitcoin, Ethereum, Litecoin, Tether, or other supported options, the payment provider may set its own cookies to facilitate the transaction securely.

Live chat and support tools: our 24/7 customer support interface may use cookies to manage chat sessions and store basic interaction data to help our support agents assist you more effectively.

We do not sell your data to third parties and we do not allow third parties to use cookies collected through our website for their own advertising purposes without your consent.

Cookies and Australian Privacy Law

Rich Palms Casino takes its obligations under the Privacy Act 1988 (Cth) seriously. To the extent that cookies collected through our website constitute personal information as defined under that Act, we handle such information in accordance with the Australian Privacy Principles (APPs).

In particular:

Under APP 1, we are transparent about how we collect and use information, which is the purpose of this Cookie Policy.

Under APP 3, we collect information only where it is reasonably necessary for our functions and activities, including operating a secure and compliant gaming platform.

Under APP 6, we use information collected through cookies only for the purposes set out in this policy, or for directly related purposes that would be within your reasonable expectations.

Under APP 11, we take reasonable steps to protect cookie-related data from misuse, interference, loss, and unauthorised access.

If you have concerns about how we handle personal information collected through cookies, you can contact us directly. You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au if you believe we have breached the Australian Privacy Principles.

Responsible Gambling and Cookie Data

Rich Palms Casino operates under a framework that includes responsible gambling obligations. Certain cookie data may be used in combination with your account activity to support the delivery of responsible gambling features, including session time reminders, spending summaries, and self-exclusion tools. This use of data is proportionate to the nature of our services and consistent with the duty of care we hold towards our players.

If you have set responsible gambling limits on your account, cookies help ensure those limits are applied consistently across your sessions. Removing or blocking these cookies may interfere with the functioning of these features.

How to Manage Cookies

You have control over cookies on your device. There are several ways to manage or restrict them:

Browser settings: all major browsers allow you to view, block, or delete cookies through their settings menus. Instructions vary by browser. For Chrome, visit chrome://settings/cookies. For Firefox, visit about:preferences#privacy. For Safari on Mac or iOS, access preferences under Privacy. For Microsoft Edge, visit edge://settings/privacy.

Blocking all cookies will impact the functionality of many websites, including ours. If you block strictly necessary cookies, you will not be able to log in to your player account or use core features of the platform.

Opt-out tools: for analytics cookies specifically, you can use the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout. Some third-party advertising networks also offer opt-out mechanisms through industry frameworks.

Our cookie consent tool: where we present you with a cookie consent notice on your first visit to our website, you can use that tool to accept or decline non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting our site.

Please note that opting out of non-essential cookies does not mean you will stop seeing all content related to our promotions; it means that content will no longer be informed by your past behaviour on our website.

Data Retention

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a period determined by their expiry date, which varies depending on the type of cookie and its purpose. Analytics cookies typically expire after 12 to 26 months. You can delete persistent cookies at any time through your browser settings.

Where cookie data is linked to your player account and constitutes personal information under the Privacy Act 1988 (Cth), it is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or our licence conditions, whichever is the longer period.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make changes, the revised policy will be published at https://rich-palms-casino-australia.com/cookie-policy/. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or the way we handle information collected through cookies, please reach out to our support team:

Email: [email protected] Phone: +61 1800 731 452 Live Chat: Available 24/7 at https://rich-palms-casino-australia.com

Rich Palms Casino is committed to handling your information with care and to being open about our practices. If you are not satisfied with our response to any privacy concern, you have the right to contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.