License Information

License Information

Rich Palms Casino is committed to operating with full legal transparency and regulatory compliance. This page sets out the licensing details, corporate information, and key compliance frameworks that govern the operation of this platform. Players are encouraged to review this information carefully before registering or depositing funds.

Operator Details

The platform is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The registered office of Dama N.V. is located at Abraham de Veerstraat 9, Willemstad, Curaçao. The company registration number is 152125.

Gaming Licence

Rich Palms Casino holds a gaming licence issued by the Government of Curaçao under the Curaçao eGaming licensing framework. The licence is issued under Master Licence No. 5536/JAZ, granted by Curaçao eGaming, which is authorised by the Government of Curaçao to issue sublicences for the conduct of online gambling operations.

This licence authorises the operator to provide online casino games, including but not limited to slots, table games, live dealer games, and video poker, to players in permitted jurisdictions.

Players may verify the validity of this licence by contacting Curaçao eGaming directly at: www.curacao-egaming.com.

Jurisdictional Scope and Service Territory

The services offered on this platform are available to players in jurisdictions where online gambling is not prohibited by applicable local law. It is the sole responsibility of each player to determine whether accessing and using this platform is lawful in their country or territory of residence.

The operator does not hold an Australian licence issued under the Interactive Gambling Act 2001 (Cth). Players based in Australia access this platform under their own jurisdiction. The platform does not accept wagers from residents of jurisdictions where online gambling is expressly prohibited, including the United States of America, the United Kingdom, France, the Netherlands, and certain other restricted territories. A full list of restricted jurisdictions is available in the Terms and Conditions.

Age Restriction Policy

Access to this platform is strictly restricted to persons who are 18 years of age or older. The operator maintains a zero-tolerance policy regarding underage gambling. Age verification is conducted as part of the Know Your Customer (KYC) process, and the operator reserves the right to request documentary evidence of age at any time. Any account found to belong to a person under the age of 18 will be suspended immediately, and any funds held in such an account will be subject to forfeiture in accordance with applicable regulatory requirements.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

The operator maintains a comprehensive AML and KYC compliance programme consistent with internationally recognised standards. All players are required to complete identity verification before withdrawals are processed. Verification documentation may include, but is not limited to:

A government-issued photo identity document (such as a passport or national identity card), proof of residential address (such as a utility bill or bank statement dated within the last three months), and where applicable, proof of the payment method used to fund the account.

The operator monitors transactions on an ongoing basis and applies enhanced due diligence measures to accounts that display unusual activity. Any suspicious transactions are reported to the relevant authorities in accordance with applicable anti-money laundering legislation. The operator reserves the right to delay or refuse any withdrawal pending satisfactory completion of verification procedures.

Data Protection

The operator processes personal data in accordance with applicable data protection legislation. Data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of customer support. Personal data is stored securely and is not sold, rented, or otherwise disclosed to third parties except where required by law or as necessary for the operation of the platform (for example, sharing data with payment processors or identity verification service providers).

Players have the right to request access to, correction of, or deletion of their personal data, subject to any legal retention obligations. Requests may be submitted to the operator’s data protection contact address set out in the Privacy Policy.

Responsible Gambling

The operator is committed to promoting responsible gambling and providing a safe and controlled environment for all players. The following tools and resources are available to all registered players:

Deposit limits: Players may set daily, weekly, or monthly deposit limits through their account settings.

Session time limits: Players may set limits on the duration of individual gaming sessions.

Self-exclusion: Players may request a voluntary self-exclusion period ranging from a defined period to a permanent exclusion. During the period of self-exclusion, the player’s account will be suspended and no marketing communications will be sent.

Reality checks: Players may enable periodic notifications that display the duration of their current gaming session.

Players who believe they may have a problem with gambling are encouraged to seek assistance from an independent support organisation. The following resources are available:

• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Gamblers Anonymous: www.gamblersanonymous.org

The operator does not extend credit to players and does not facilitate gambling with borrowed funds.

Dispute Resolution

In the event that a player has a complaint or dispute relating to the operation of this platform, the following process applies.

In the first instance, the player should submit a formal complaint to the customer support team by email. The operator will acknowledge receipt of the complaint within 48 hours and aim to provide a substantive response within 14 calendar days.

If the complaint is not resolved to the player’s satisfaction following the internal review process, the player may escalate the matter to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR entity are set out in the operator’s Terms and Conditions.

Players may also contact Curaçao eGaming as the issuing licensing authority if they believe the operator has acted in breach of its licence conditions.

Contact Information

For queries relating to licensing, compliance, or this page, players may contact the operator at:

Email: [email protected]

All correspondence should clearly state the player’s registered account name and the nature of the enquiry to facilitate a prompt response.