Privacy Policy

Who We Are

Rich Palms Casino operates this website, located at rich-palms-casino-australia.com, and maintains a registered presence at 200 George Street, Sydney NSW 2000, Australia. We can be reached by email at [email protected] or by phone on +1 855 2798 143.

This Privacy Policy sets out how Rich Palms Casino collects, uses, discloses, stores, and protects personal information when you visit or interact with our website. It applies to all visitors and registered users based in Australia.

We operate in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) that govern how organisations handle personal information. By using this website, you acknowledge that you have read and understood the practices described here.

What Information We Collect

We collect personal information only where it is reasonably necessary to provide our services, respond to your enquiries, or meet our legal obligations. The types of information we may collect include:

Information you provide directly. When you register an account, contact our support team, complete verification steps, or fill in any form on our site, you may provide us with details such as your full name, date of birth, residential address, email address, phone number, and copies of identification documents. Payment-related details such as card numbers or e-wallet identifiers may also be collected when you make deposits or request withdrawals.

Information collected automatically. When you browse our website, our systems may automatically collect certain technical data. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on those pages, and general geographic location derived from your IP. This data does not on its own identify you personally, but may in some circumstances be combined with other information we hold.

Cookies and similar technologies. We use cookies, web beacons, and similar tracking tools to understand how visitors use our site, remember your preferences, and maintain session integrity. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. For full details, please see our Cookie Policy.

Why We Collect Your Information

We collect and use personal information for the following purposes:

To create and manage your player account and verify your identity in line with Know Your Customer (KYC) obligations under Australian anti-money laundering legislation, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

To process deposits, withdrawals, and other financial transactions securely.

To comply with responsible gambling obligations, including monitoring for signs of problem gambling behaviour and applying self-exclusion or deposit limits where requested or required.

To communicate with you about your account, promotions, service updates, and support queries.

To detect, investigate, and prevent fraud, cheating, or any other activity that may breach our Terms and Conditions or applicable law.

To improve our website, products, and services based on aggregated usage data and analytics.

To meet our legal, regulatory, and reporting obligations, including obligations to licensing authorities and law enforcement agencies where applicable.

We will not use your personal information for any purpose that is incompatible with the reasons stated above without first seeking your consent or where otherwise permitted by law.

Legal Bases for Processing

Under the Privacy Act 1988 (Cth), we rely on the following grounds to collect and handle your personal information:

Where you have given us your consent, for example when opting into marketing communications.

Where processing is necessary to perform the contract between you and Rich Palms Casino, such as operating your account and processing transactions.

Where we are subject to a legal obligation that requires us to collect or retain certain information, including obligations under Australian anti-money laundering laws and gambling regulations.

Where we have a legitimate operational interest in processing your information, provided that interest is not outweighed by your rights and interests.

How We Share Your Information

Rich Palms Casino does not sell personal information to third parties. We may, however, share your data in the following limited circumstances:

Service providers. We work with trusted third-party companies that assist in operating our platform. These include payment processors, identity verification services, fraud prevention providers, customer support tools, and IT infrastructure providers. These parties are only permitted to use your data as necessary to perform services on our behalf and are bound by confidentiality obligations.

Regulatory and legal requirements. We may disclose personal information to regulators, law enforcement agencies, or government authorities where required by law or where disclosure is necessary to protect the safety of individuals or to prevent financial crime.

Business transfers. In the event of a merger, acquisition, or sale of assets, personal information held by Rich Palms Casino may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy.

We take reasonable steps to ensure that any third parties who receive your data handle it in accordance with the Australian Privacy Principles.

International Data Transfers

Some of our service providers and technology partners may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles that information in a way that is consistent with the APPs, including through the use of data processing agreements or equivalent contractual protections.

Responsible Gambling and Sensitive Data

As part of our responsible gambling obligations, we may collect information about your gambling behaviour, account activity, and any self-exclusion requests you make. This information is treated with particular care given its sensitive nature. It is used solely for the purpose of protecting your welfare and meeting our obligations under applicable gambling harm minimisation frameworks.

If you believe you may have a gambling problem, we encourage you to visit our Responsible Gambling page for information on support services and the tools available to you.

We do not knowingly collect personal information from individuals under 18 years of age. Our services are strictly intended for adults. If we become aware that a minor has provided personal information through our site, we will take steps to remove that information promptly.

Data Security

We maintain reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, loss, or disclosure. Measures include encrypted data transmission (SSL/TLS), access controls, secure data storage, and regular internal reviews of our security practices.

While we take data security seriously, no system can be guaranteed to be entirely free from risk. In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

Data Retention

We retain personal information for as long as your account remains active and for a period afterwards as required by law. Financial and identity records may be held for up to seven years in accordance with Australian anti-money laundering requirements. When information is no longer needed, it is securely deleted or de-identified.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access your personal information. You may request a copy of the personal information we hold about you. We will respond to your request within a reasonable timeframe and at no charge in most cases.

Correct your personal information. If you believe any information we hold about you is inaccurate, out of date, or incomplete, you can ask us to correct it.

Make a complaint. If you believe we have handled your personal information in a way that breaches the Privacy Act, you are entitled to make a complaint. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

To exercise any of these rights, please contact us at [email protected] or by post to 200 George Street, Sydney NSW 2000, Australia.

If you are not satisfied with how we handle your complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Marketing Communications

If you have opted in to receive promotional content from us, we may send you emails or other communications about bonuses, new games, or special offers. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting our support team directly. Opting out of marketing will not affect the delivery of transactional or account-related communications.

Links to Third-Party Sites

Our website may contain links to external platforms and services. Rich Palms Casino is not responsible for the privacy practices of those third parties and encourages you to review their privacy policies independently before providing any personal information.

Licence Information

Rich Palms Casino operates under licence number 365/JAZ. Further details about our licensing and regulatory standing can be found on our License Information page.

Changes to This Policy

We review this Privacy Policy from time to time and may update it to reflect changes in our practices, technology, or legal requirements. Any updated version will be published on this page and will take effect from the date it is posted. We encourage you to check this page periodically. Continued use of the website following any changes constitutes your acceptance of the revised terms.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please get in touch with us:

Email: [email protected] Phone: +1 855 2798 143 Post: 200 George Street, Sydney NSW 2000, Australia